A Quick Guide for Clients on Virtual Physiotherapy / Tele Rehab


What is Virtual Physiotherapy Care?

rehab icon

Sometimes called tele-health or tele-rehab, a virtual visit is similar to a Facetime or Skype video call, but we use specialized secure software to accomplish physiotherapy goals.

We can check your movement online, demonstrate and discuss therapeutic exercises and instruct you to understand how to correctly perform the therapeutic exercise, educate you on your injury, and more.

How will I connect to the call?

We use Doxy.me for our virtual physiotherapy visits. We will send you an email that has the key details for the visit including an appointment time and a special “link” that you click to enter the visit. You can call the clinic at 250 860 5152 or This email address is being protected from spambots. You need JavaScript enabled to view it. to book an appointment time.

What device should I use?

physio phone iconIdeally, if you have a laptop/desktop with a webcam and microphone that you know how to work, that gives you the best view of the exercises and other content we use. However, a tablet or phone
will work for your first connection as well. Use what you are most comfortable with and we can discuss any needed changes in your first visit.

Who can I call if I have difficulties with the connection?

We all know online video sessions are not without their problems! There are many different variables that can sabotage even the most well-planned call! If you are having difficulty, call our office at 250 860 5152 our staff
are trained in helping you connect.

Are there any other tips for me?

  • Once you have arranged a tele physiotherapy appointment, you will receive a log in clinic to the doxy.me application. Google chrome seems to be the most reliable for audio and video. You will be
    cued to allow the app to use your devices camera and microphone. More information doxy.me can be found at https://doxy.me/patients .
  • Use a pair of headphones to begin the session or have them close by. These will solve a lot of audio issues.
  • Practice how you will position the camera on your device so that your physiotherapist can observe you exercising.
  • Give yourself lots of space! This is physiotherapy after all, and it is likely we will have you move. Don’t feel bad if things go wrong. This is new service for all of us and we are working out how it works
    best. You will not be charged if something stops you from having a quality visit.
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KMTC COVID-19 Temporary Closure

Physiotherapy Hours

Monday: 9:00 – 6:00
Tuesday: 8:00 – 3:00
Wednesday: 8:00 – 6:00
Thursday: 9:00 – 6:00
Friday: 7:00 – 3:00

Massage Therapy Hours

Monday: 9:00 – 1:00
Tuesday: 9:00 – 2:00
Wednesday: 9:00 – 1:00
Thursday: 2:00 – 6:30
Friday: 9:00 – 1:00

We Accept

Debit (Interac)

Our Location

Contact KMTC

1934 Ambrosi Road Kelowna, BC V1Y 4R9

[email protected]


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