Kelowna Manual Therapy Centre Blog

A Quick Guide for Clients on Virtual Physiotherapy / Tele Rehab

Friday, 03 April 2020

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What is Virtual Physiotherapy Care?

rehab icon

Sometimes called tele-health or tele-rehab, a virtual visit is similar to a Facetime or Skype video call, but we use specialized secure software to accomplish physiotherapy goals.

We can check your movement online, demonstrate and discuss therapeutic exercises and instruct you to understand how to correctly perform the therapeutic exercise, educate you on your injury, and more.

How will I connect to the call?

We use Doxy.me for our virtual physiotherapy visits. We will send you an email that has the key details for the visit including an appointment time and a special “link” that you click to enter the visit. You can call the clinic at 250 860 5152 or This email address is being protected from spambots. You need JavaScript enabled to view it. to book an appointment time.

What device should I use?

physio phone icon Ideally, if you have a laptop/desktop with a webcam and microphone that you know how to work, that gives you the best view of the exercises and other content we use. However, a tablet or phone
will work for your first connection as well. Use what you are most comfortable with and we can discuss any needed changes in your first visit.

Who can I call if I have difficulties with the connection?

We all know online video sessions are not without their problems! There are many different variables that can sabotage even the most well-planned call! If you are having difficulty, call our office at 250 860 5152 our staff
are trained in helping you connect.

Are there any other tips for me?

Once you have arranged a tele physiotherapy appointment, you will receive a log in clinic to the doxy.me application. Google chrome seems to be the most reliable for audio and video. You will be
cued to allow the app to use your devices camera and microphone. More information doxy.me can be found at https://doxy.me/patients .
Use a pair of headphones to begin the session or have them close by. These will solve a lot of audio issues.
Practice how you will position the camera on your device so that your physiotherapist can observe you exercising.
Give yourself lots of space! This is physiotherapy after all, and it is likely we will have you move. Don’t feel bad if things go wrong. This is new service for all of us and we are working out how it works
best. You will not be charged if something stops you from having a quality visit.

About the author

Ross McKinnon

Ross is a 1995 graduate of the University of Manitoba. After graduation Ross continued to study and work in Georgia, USA, at a clinic renowed for treatment of patients, including professional athletes such as PGA golfers. While in Georgia, he went on to specialize in spinal rehabilitation. Ross returned to Canada in 2000 to work at Rutland Physical Therapy and continue his studies. Ross completed his post graduate Diploma in Manual and Manipulative Therapy from the Canadian Physiotherapy Association in 2005. This diploma allows the title Fellow of the Canadian Academy of Manual Physical Therapy (FCAMPT) to be used. In the fall of 2006, Ross joined the Kelowna Manual Therapy Centre as a partner. Since joining the clinic Ross has completed his Gunn Intramuscular stimulation training with Dr. Chann Gunn in Vancouver. Ross has a special interest in treating spinal conditions through manual therapy, IMS and specific therapeutic exercise. Ross is married with two sons. Ross is active cycling, running, hiking, camping and skiing. Ross is a volunteer coach with the Telemark nordic racing program, coaching 10-15 year old athletes.