What is Virtual Physiotherapy Care?

rehab icon

Sometimes called tele-health or tele-rehab, a virtual visit is similar to a Facetime or Skype video call, but we use specialized secure software to accomplish physiotherapy goals.

We can check your movement online, demonstrate and discuss therapeutic exercises and instruct you to understand how to correctly perform the therapeutic exercise, educate you on your injury, and more.

How will I connect to the call?

We use for our virtual physiotherapy visits. We will send you an email that has the key details for the visit including an appointment time and a special “link” that you click to enter the visit. You can call the clinic at 250 860 5152 or This email address is being protected from spambots. You need JavaScript enabled to view it. to book an appointment time.

What device should I use?

physio phone iconIdeally, if you have a laptop/desktop with a webcam and microphone that you know how to work, that gives you the best view of the exercises and other content we use. However, a tablet or phone
will work for your first connection as well. Use what you are most comfortable with and we can discuss any needed changes in your first visit.

Who can I call if I have difficulties with the connection?

We all know online video sessions are not without their problems! There are many different variables that can sabotage even the most well-planned call! If you are having difficulty, call our office at 250 860 5152 our staff
are trained in helping you connect.

Are there any other tips for me?